FREE Shipping on all orders over $50!
Items will ship UPS Ground or equivalent unless other arrangements are made. Most orders will ship same day. We always make it a priority to get your order shipped as soon as possible.
** For expedited shipping please call 888-562-5852 to make arrangements. **
Upon placing order you will receive an email order confirmation. This means that we have received the order and pre-authorized your credit card for the purchase. We will then make sure that the item(s) are immediately available to ship (within 3 business days – most items ship same or next day). Upon verifying this we will process the charge and fulfill the order for shipment. If the item you ordered is not available for immediate shipment we will notify you via email and/or phone to see how you would like to handle the order. If the item ordered is not available or on backorder we will void the pre-authorization and notify you via email.
When the order ships you will be sent an email with the tracking number. Enter this information on the Track Your Order page to get the latest in-transit updates. Most items will get delivered within 1-4 business days.
Inspect all packages upon delivery. Should there be any damage to the package make note of it when signing for package receipt. If your item(s) do arrive damaged please take a photo and send it to firstname.lastname@example.org. We will process an insurance claim on your behalf.
Cancellations & Refunds
All orders cancelled after 48 hours are subject to a $20 administration fee regardless of whether or not your item(s) has shipped. If the order has already shipped, you (the buyer) will be responsible for all return shipping charges plus a 25% restocking fee. Refunds will only be issued to the credit card used for the initial purchase. Tests kits are packaged 25 per box and we do not accept returns for less than complete boxes. No refund requests are accepted after 30 days of purchase.
Returns are accepted only within 30 days of the purchase date. All returned items must be unopened. No returns will be accepted without prior approval and a Return Merchandise Approval (RMA) number. Contact us for the RMA number and the appropriate return address.